Safeguarding Statement

Orvia Healthcare Ltd

Last updated: 23 May 2026

Our Commitment

ORVIA Healthcare is committed to safeguarding and promoting the welfare of all people, including children, young people and adults at risk. Safeguarding is at the heart of everything we do.

We believe that every person has the right to live free from abuse, neglect, exploitation and harm. We believe that safeguarding is not just a policy — it is a practice, a culture, and a daily responsibility.

What We Do

ORVIA provides independent safeguarding reviews, governance support and operational oversight to help organisations and families understand what is really happening in care settings.

Our work includes:

Independent safeguarding and operational reviews

Reflective governance reviews

Closed culture assessments

Board-level safeguarding support

Family and individual support

Operational health checks

Training grounded in real-world practice

What We Are Not

• We are not an emergency service. If someone is at immediate risk of harm, call 999.
• We are not the police, CQC, a local authority safeguarding team, the NHS or a legal representative.
• We are not a replacement for statutory safeguarding processes.
• We are not a consultancy.
• ORVIA can support, review and advise — but the statutory duty to act on safeguarding concerns sits with the appropriate authorities.

How We Handle Safeguarding Concerns

If you contact ORVIA with a concern about someone’s safety or care:

We will listen carefully and treat your concern seriously.

We will not ask you to provide detailed safeguarding records, medical information or evidence through our website. If we need more information, we will explain how to share it safely.

If we believe someone is at immediate risk of harm, we will advise you to contact emergency services (999) or the relevant local authority safeguarding team. We may also report the concern directly if there is a duty to do so.

We will handle any information you share with care, confidentiality and in line with our Privacy Policy.

If Someone Is at Immediate Risk

If someone is at immediate risk of harm, do not wait.

Call 999 for emergency services.

Contact the relevant local authority safeguarding team for safeguarding concerns.

ORVIA is not an emergency service and cannot provide an immediate crisis response.

Our Principles

Our safeguarding approach is guided by ORVIA’s constitutional principles:

Human Reality Principle™ — we look at what is actually happening, not just what the paperwork says

Accountability Without Fear™ — we support honest reporting without personal risk

Seeing What Others Miss™ — we look for the patterns, gaps and hidden risks that others may not see

Reflection Before Reaction™ — we take time to understand before we act

Our Team

All ORVIA team members working in safeguarding-related roles:

Have relevant professional experience in health and social care

Understand UK safeguarding legislation and guidance

Are expected to raise any safeguarding concern immediately through agreed channels

Operate under the oversight of the Founder as the final accountability layer

ORVIA team members working directly with vulnerable individuals or accessing sensitive information hold appropriate DBS checks. All team members complete safeguarding awareness training. The Founder maintains direct oversight of team competence and conduct as part of ORVIA’s governance framework.

Data and Confidentiality

We handle all safeguarding-related information with the highest level of care. Information is stored securely using Microsoft 365 and SharePoint, with access limited to authorised team members only.

We will never share information unnecessarily. However, if there is a safeguarding duty to report a concern, we will do so in line with UK law and professional guidance.

For full details, see our Privacy Policy.

Raising a Concern with ORVIA

If you would like to raise a concern or make an enquiry:

Email: Hello@orviahealthcare.co.uk

Phone: 0114 399 8231

Online: Use our safe enquiry form

Please only share what we need to understand your enquiry at this stage. If we need more detail, we will explain how to share it safely.

Review

This statement is reviewed regularly and updated as needed. Any changes will be published on this page.

Contact

Orvia Healthcare Ltd

Email: Hello@orviahealthcare.co.uk

Phone: 0114 399 8231

Address: 3rd Floor, 86-90 Paul Street, London, EC2A 4NE

ICO Registration: ZC152311