ORVIA Lens™
An independent, intelligence-informed review of any care service.
For commissioners, oversight bodies, and safeguarding leads who need to know the truth.
AI & Recording Transparency
How ORVIA uses AI tools responsibly
At ORVIA Healthcare, transparency is one of our core principles. We believe you should always know how we work, what tools we use, and how your information is handled. This page explains our use of artificial intelligence (AI) and recording technology across our operations.
How We Use AI
ORVIA uses AI-powered tools to support our safeguarding and governance work. This includes, but is not limited to:
- AI transcription — Meetings, calls, and consultations may be transcribed using AI-powered transcription tools to ensure accurate records.
- Document analysis — AI may assist in reviewing policies, governance frameworks, and operational documents.
- Administrative support — AI tools may be used for scheduling, correspondence, and workflow management.
- Report preparation — AI may assist in drafting reports, which are always reviewed and approved by qualified human professionals before issue.
Recording of Interactions
ORVIA may record meetings, telephone calls, video conferences, and other professional interactions for the following purposes:
- Safeguarding and quality assurance
- Accurate record-keeping and governance
- Training and continuous improvement
- Dispute resolution and accountability
Recordings may be processed using AI transcription tools to produce written records. These transcriptions are stored securely and handled in accordance with our Privacy Policy and data protection obligations under UK GDPR.
ORVIA 360° Oversight Model
Our AI tools operate within ORVIA’s 360° Oversight framework — a continuous cycle of listening, reviewing, observing, reflecting, gathering evidence, and recommending. AI enhances each stage but never replaces the human professional at the centre.
Human Oversight
AI supports — it does not replace — human judgement. All safeguarding decisions, reviews, reports, and recommendations are made by qualified professionals. AI is used as a tool to improve efficiency and accuracy, but the final decision always rests with a human being.
Our Values
Everything we do — including our use of AI — is guided by ORVIA’s core values: Observation, Reflection, Visibility, Insight, Accountability, Integrity, Transparency, Safeguarding, Governance, and Oversight. These values are embedded in every process and every decision.
Your Rights
By engaging with ORVIA Healthcare, you acknowledge that:
- ORVIA may use AI-supported transcription and note-taking during meetings or calls where this has been explained and is appropriate
- AI-powered transcription may be used
- AI tools are used within our business operations
You have the right to request that an interaction is not recorded. You may also exercise your data rights under UK GDPR, including the right to access, correct, or request deletion of your personal data. For any queries, contact our Data Protection Officer at Hello@orviahealthcare.co.uk.
Data Protection Registration
ORVIA Healthcare Ltd is registered with the Information Commissioner’s Office (ICO). Registration number: ZC152311.
Questions about our use of AI or recording?
⚠️ This page has been automatically translated. For safeguarding concerns, please contact us directly and we will arrange interpretation support.