Accessibility Statement

Our commitment to making this website accessible and disability-inclusive.

Our Commitment

ORVIA Healthcare is committed to making this website accessible and disability-inclusive. We aim to make our content clear, readable and usable for people with different communication, sensory, cognitive, visual, physical and neurodivergent access needs.

We work towards meeting the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA standard as far as reasonably possible. This means we aim to ensure that our website is:

Perceivable — information and content can be seen, heard or otherwise accessed by all users
Operable — navigation, buttons and interactive elements work for everyone, including keyboard-only users
Understandable — content is written in plain UK English and is easy to follow
Robust — the website works across different browsers, devices and assistive technologies

What We Have Done

We have taken the following steps to improve accessibility across this website:

Used clear, structured headings to help screen readers and keyboard users navigate content
Added meaningful alternative text to images
Ensured strong colour contrast between text and background throughout
Made buttons and links large enough to use comfortably on all devices (minimum 44px touch targets)
Added a skip-to-content link for keyboard navigation
Used plain UK English and avoided unnecessary jargon
Ensured forms are clearly labelled with guidance text
Made the website responsive and usable on mobile, tablet and desktop
Respected user preferences for reduced motion
Supported high contrast mode for users who need stronger visual separation
Used calm, professional, human-centred design that is not intimidating or clinical
Added visible focus indicators for keyboard navigation

Known Limitations

We recognise that accessibility is an ongoing process. Some areas of this website may not yet fully meet WCAG 2.2 AA. We are continuing to review and improve.

If you experience difficulty accessing any part of this website, please contact us so we can review the issue and provide the information in a more suitable format where reasonably possible.

Contact Us About Accessibility

If you need information in a different format, or if you have difficulty using any part of this website, please contact us:

We will do our best to respond within 48 hours and to provide a reasonable alternative where possible.

This statement was last reviewed in May 2026.

⚠️ Important: ORVIA can support, review and advise where there are concerns about care, safety, culture or accountability. We are not an emergency service, the police, CQC, a local authority safeguarding team, the NHS or a legal representative. If someone is at immediate risk of harm, please contact emergency services or the relevant safeguarding authority.

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