FOR FAMILIES
Something Doesn’t Feel Right.
You’re Not Imagining It.
If you’re worried about someone’s care, safety or treatment — that’s enough. You don’t need evidence. You don’t need to be sure.
“I’ve been where you are. The worry that won’t go away. The feeling that nobody is listening. That’s exactly why ORVIA exists — because families deserve someone who understands.”
— ORVIA Founder · 22 years in healthcare · started as a family member, not a professional
What Concerns Look Like
👁️
Changes You Can See
Changes in mood or behaviour. Unexplained injuries. Loss of weight, dignity or confidence. A withdrawal from things they used to enjoy.
🤔
Things That Feel Wrong
Staff attitudes that don’t sit right. Restricted visiting. Evasive answers. A general sense that something is off — even if you can’t name it.
📋
What Should Be Happening
Care plans not being followed. Medications missed. Promises made but never kept. A gap between what’s written down and what’s actually happening.
“Safeguarding starts and ends with the person.”
— ORVIA founding principle
What ORVIA Can Do
🛡️
Independent Review
We look at what’s really happening — not just what’s written down. Our reviews are independent, thorough and honest. We don’t take sides. We look at the full picture.
🔍
Observational Evidence
We observe practice, check records, speak to people. We gather evidence you can use — whether for a complaint, legal action, or simply to understand the truth.
📞
Confidential Support
Initial conversations are always free. We listen first. Everything is confidential. You choose what happens next — we never pressure families into services they don’t need.
⚖️
Legal Support
If you have legal representation, ORVIA can provide your solicitor with independent safeguarding evidence. We work alongside your legal team, not in place of them.
How It Works
1️⃣
You Contact Us
Phone, email or form. Tell us what’s worrying you. No jargon needed.
2️⃣
We Listen
A free, confidential conversation. We understand the situation and discuss what we can do.
3️⃣
We Review
If you want us to look further, we observe, gather evidence and assess what’s really happening.
4️⃣
You Get Answers
A clear, honest report. No sugar-coating. You decide what to do with it.
Not Sure Where to Start?
Follow the path that feels right for your situation.
💬 “I’m worried but I don’t know what to do”
Start with a free, confidential conversation. No commitment. We’ll listen, and help you work out what’s going on.
Start a Conversation →
📋 “I need someone to look at the records”
A Desktop Review analyses policies, CQC history, care records and documented evidence — without visiting the service.
From £1,500
🔍 “I want someone to go in and see what’s really happening”
A Full Reality Review means ORVIA goes on-site. We observe, interview staff, check records, and gather real evidence of what’s actually happening.
From £3,500
🛡️ “This is ongoing — I need sustained oversight”
Enhanced Oversight provides repeated, extended monitoring for complex cases that need sustained independent scrutiny over weeks or months.
From £8,000
⚖️ “I have a solicitor — I need expert evidence”
ORVIA works alongside your legal team. We provide your solicitor with independent safeguarding evidence to strengthen your case.
Discuss Your Case →
Evidence Reviews for Families
Tap any card to see full details of what’s included.
📋
Desktop Review
We look at all the documented evidence — without visiting the service. Ideal when you want an honest, independent view of what the records actually show.
From £1,500
🔍
Full Reality Review
We go in. On-site observation, staff interviews, record analysis and evidence gathering. The full picture — what’s actually happening, not just what’s written down.
From £3,500
🛡️
Enhanced Oversight
For complex or ongoing situations that need sustained, independent monitoring over weeks or months. Not a one-off — a watchful presence.
From £8,000
⚖️
Working With Your Solicitor
If you have legal representation, ORVIA provides your solicitor with independent safeguarding evidence to strengthen your case. We work alongside your legal team.
Pricing depends on scope — contact us
Initial conversations are always free. All pricing discussed openly before any work begins.
Common Questions
What happens after I raise a concern?
We listen to you first. If you want us to look into it, we carry out an independent review — observing practice, checking records, speaking to people. You’ll receive a clear, honest report of what we found.
Will my family member know I raised a concern?
That’s your choice. We can work confidentially. Many families prefer this initially. We’ll discuss this with you before we do anything.
Is there a cost?
Initial conversations are always free. If a full review is needed, we’ll explain the costs clearly before any work begins. We never pressure families into services they don’t need.
Can I raise a concern anonymously?
Yes. You can share information without giving your name. However, the more we know about the situation, the more effectively we can review it.
What if it’s not a safeguarding issue?
It doesn’t have to be. If you’re worried about the quality of care, the culture of a service, or how your family member is being treated — that matters. We look at the full picture.
I’m a professional — how do I refer?
Professionals can contact us the same way. We work with social workers, advocates, solicitors and healthcare professionals. Email hello@orviahealthcare.co.uk with the context, and we’ll respond within 24 hours.
Related Resources
Frequently Asked Questions
How can ORVIA help if I am worried about my relative’s care?
ORVIA provides independent evidence reviews for families. We examine the care your loved one receives, review documentation and present clear, honest findings you can use to advocate for better outcomes.
What is a Desktop Review?
A Desktop Review examines available documentation, policies, care records and correspondence. Starting from £1,500, it provides an independent evidence-based assessment of care quality without requiring a site visit.
What is a Full Reality Review?
A Full Reality Review goes beyond documents. Starting from £3,500, it includes direct observation, interviews and evidence gathering to capture what care actually looks like day to day.
22 Years
Healthcare Experience
Independent
Evidence-Led Oversight
UK-Wide
Safeguarding Support
Veteran-Founded
Armed Forces Covenant