The 360° Assessment
A complete, independent review of how your service really operates — from safeguarding and governance to culture and lived experience.
What We Examine
The 360° Assessment uses ORVIA’s six-layer model to examine every dimension of your service. We do not inspect from a desk. We observe, interview, cross-reference and test — because the truth of a service is in its corridors, not its policies.
Safeguarding
Referral patterns and quality. Incident and complaint trends over 12+ months. Are concerns being raised — and are they being heard?
Governance
Board minutes and decision-making patterns. Are leaders visible and accountable, or operating at distance from the people they serve?
Workforce
Staffing levels, turnover, agency usage and supervision records. A service is only as strong as the people delivering it — and how well they are supported.
Culture
What does it feel like to be in this service? For staff, for residents, for families. Culture is the invisible architecture that either protects people or puts them at risk.
Leadership
Leadership visibility and accessibility. Do managers walk the floors? Do staff feel safe to raise concerns? The answers tell us everything.
Lived Experience
Family engagement and complaints handling. The voice of the people receiving care is the most important evidence in any review.
“Safeguarding starts and ends with the person. Not the policy. Not the procedure. The person.”
— The ORVIA Principle
“We cross-reference all findings against published safeguarding adult reviews, CQC thematic findings and sector-specific evidence — to identify patterns your own governance may be missing.”
— ORVIA Methodology
What You Receive
Every 360° Assessment produces a clear, evidence-led output that can be shared with regulators, commissioners, legal professionals and safeguarding boards.
📝 Full Report
Evidence-led findings with clear recommendations. Not a tick-box exercise — a genuine assessment of what is working, what is not, and what needs to change.
📋 Action Plan
Prioritised improvements with realistic timelines. We tell you what to fix first, what can wait, and what requires immediate attention.
🗣️ Review Session
Face-to-face or virtual debrief with your leadership team. We walk through every finding, answer questions, and agree next steps together.
📊 Executive Summary
Board-level summary for governance reporting. Suitable for contract monitoring evidence, commissioner assurance, and regulatory submissions.
How We Work
Every assessment is scoped to your service. We review documents before we arrive, observe on the ground, speak to staff and families, and cross-reference everything against national evidence.
Scoping
We discuss your service, understand the context, and agree the scope. You receive a clear, fixed quote before any work begins. Initial conversations are always free.
Assessment
On-site observation, staff interviews, document review, family engagement and OSINT where relevant. We look at what is happening — not what the paperwork says should be happening.
Report & Action
Full evidence report, prioritised action plan, and a face-to-face debrief. We do not just identify problems — we give you a roadmap to fix them.
Evidence Your Board Can Rely On
ORVIA 360° reports are structured to meet commissioner assurance requirements. We work independently from the provider, so our findings are free from conflict of interest.
Findings aligned with CQC key lines of enquiry and compatible with local authority quality assurance frameworks.
Suitable for contract monitoring evidence, safeguarding adults reviews and serious incident investigations.
Reports can be shared with regulators, safeguarding boards and legal professionals. Executive summary included for board-level consumption.
Who This Is For
Care Providers
Residential, domiciliary, supported living, mental health
Commissioners
Local authority, NHS, ICB commissioning teams
Schools & Education
Primary, secondary, special schools, academies
Legal Professionals
Solicitors, barristers, expert witness instruction
Common Questions
Ready to Talk?
Initial conversations are always free. No pressure, no hard sell — just an honest discussion about your service and how ORVIA can help.